Introduction

By using Cupfeine services, you are entrusting us with your personal data. We greatly value this trust and are committed to protecting your information. This Privacy Policy explains how we collect, use, and share your data, and what rights and choices you have regarding your information.

This Policy applies to all users of Cupfeine services globally, including users of our app, website, features, and other services.

Scope

This Policy applies to:

• Consumers who purchase coffee vouchers through Cupfeine
• Partner cafés that receive and redeem vouchers
• Any individual who interacts with Cupfeine or provides information to us, unless otherwise specified by a separate agreement or policy

Information We Collect

1. Information You Provide

• Name, email address, phone number, username, and password when registering or updating your account
• Transaction details when purchasing services (e.g., coffee vouchers)
• Information submitted when contacting our customer support
• Responses to surveys or questionnaires submitted through our platform

2. Information Generated from Your Use

• Location data (from GPS, IP address, etc.)
• Transaction data (such as voucher type, time, date, and amount)
• Usage and preference data (e.g., interaction history and preferences)
• Device information (such as model, OS, language settings, and unique identifiers)
• Log data (e.g., IP address, access times, and features used)

3. Information from Other Sources

We may also receive information from third parties, such as payment processors, social media platforms, and marketing partners.

How We Use Your Information

We collect and use your information to provide a reliable and convenient coffee voucher purchase and redemption experience. This includes:

• Providing Services and Features: Processing transactions, displaying partner café locations, and delivering promotional content
• Safety and Security: Verifying identities, preventing fraud, and protecting users and partners
• Customer Support: Responding to inquiries, resolving issues, and improving user satisfaction
• Research and Development: Testing, analyzing, and optimizing our products and services
• User Communication: Facilitating communication between consumers and partner cafés
• Communications from Cupfeine: Sending updates, promotional materials, event notices, and survey invitations
• Legal Compliance: Handling disputes and complying with legal obligations

Cookies and Third-Party Technologies

We and our partners use cookies and similar technologies to authenticate users, analyze usage patterns, enhance user experience, and deliver personalized advertisements.

Data Sharing and Disclosure

We may share your data under the following circumstances:

• With Other Users: Information may be shared with partner cafés to complete transactions and voucher redemptions
• At Your Request: With third parties when requested or authorized by you
• Public Platforms: Information you post to public platforms (e.g., social media) may be visible to others
• With Service Providers and Business Partners: We may share your information with vendors, consultants, marketing partners, research firms, and payment processors
• For Legal Reasons or in Case of Disputes: When required by law or in relation to legal disputes or investigations
• In Connection with Business Transfers: During mergers, acquisitions, restructuring, financing, or asset transfers
• With Your Consent: In any other situation with your explicit consent

Data Retention and Deletion

We retain your data as long as your account is active or as needed to provide our services. Upon your request to delete your account, we will delete or anonymize your data unless retention is required by law or for legitimate business reasons (e.g., unresolved disputes).

Device Permissions

Different operating systems (e.g., iOS, Android) require apps to request permission to access certain data. We will seek your consent appropriately based on your system’s requirements when the app first requests access.

Access and Correction

You can access and update your personal information (such as name, email, and phone number) via the settings in the Cupfeine app. You can also review your order history.

Choices and Transparency

• Manage data sharing permissions in the app settings
• Update contact details and preferences anytime
• Opt out of promotional communications

Policy Updates

We may update this Privacy Policy from time to time. If there are significant changes, we will notify you via the app or email. Continued use of our services constitutes your acceptance of the updated policy.

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Email: [email protected]